Swiftxend

Privacy Policy

Last Updated: 12/01/2026

At SwiftXend Courier, we are committed to protecting your privacy and ensuring your personal information is handled securely. This policy explains what information we collect when you use our mobile app or web platform, how we use it, and your rights regarding your data in compliance with the Nigeria Data Protection Act (NDPA) 2023.

1. Information We Collect

To provide efficient on-demand delivery services, we collect the following types of information:

  • Personal Identifiers: Your name, phone number, and email address provided during account creation.
  • Delivery Details: Pickup and delivery addresses to facilitate your requests.
  • Precise Geolocation Data: We track your real-time location and the location of your parcel via GPS to provide tracking services for both senders and receivers.
  • Payment Information: Details required to process payments through our secure gateway, including wallet or card transaction data.
  • Device Information: Your IP address and mobile device ID to ensure app security and optimize performance.

2. How We Use Your Information

We process your data based on Contractual Necessity and your Consent. Specific uses include:

  • Service Delivery: Connecting you with verified riders to pick up and deliver your parcels.
  • Real-Time Tracking: Providing GPS-based updates on your parcel’s progress.
  • Payment Processing: Securely handling automated transfers or card payments.
  • Safety and Security: Conducting mandatory background checks on riders and monitoring for misconduct or theft.
  • Communication: Sending you order confirmations, status updates, and customer support responses.

3. Sharing Your Information

We only share your data with parties essential to the delivery process:

  • Verified Riders: Riders receive your name, phone number, and delivery address only for the duration of the active delivery.
  • Payment Gateways: Your financial data is shared with our secure third-party payment partners to process transactions.
  • Legal Authorities: We may disclose information if required by Edo State transport laws or other Nigerian regulatory bodies.

4. Data Retention and Security

  • Retention: We store your transaction data for as long as necessary for tax and regulatory purposes, typically up to 7 years.
  • Security: We use cloud-based backups, encryption, and firewalls to protect your data from unauthorized access or app downtime.

5. Your Rights and Consent

By using the SwiftXend app, you consent to the collection and use of your data as described in this policy. Under the NDPA, you have the right to:

  • Access and Rectify: Request a copy of your data or correct any inaccuracies.
  • Withdraw Consent: You may withdraw your consent for location tracking or marketing at any time through your app settings, though this may limit our ability to provide delivery services.
  • Data Deletion: Request the deletion of your account and personal data, subject to legal retention requirements.

6. Contact Us

If you have questions regarding this policy or wish to exercise your data rights, please contact us at: